For the longest time, NY required it’s unique form (the C4) for claims submission (by mail only). As of 2019, they are now permitting the standard HCFA 1500 to be used, along with a Narrative component. We have done the necessary crosswalk from the C4 to the 1500, and enlarged the Accident Description area for your Narrative. Only use the Accident Description if you are planning to send the claim electronically, and the information will be automatically added to the electronic claim.
That’s Been Fixed!
Stuff about Statements
We recently corrected and issue with the printing of the first date on a statement. This worked quite well on “normal” statements, but payment only statements did not print any dates because the payment was not usually the first item in a visit. That’s Been Fixed.
At the same time we were testing the payment only Statement, we noticed that when we did a payments only Statement, that the end of day report was stuck on the payments only as well. That’s Been Fixed.
Then when testing finance charges, we found another problem of it not printing the number in the correct column. That’s Been Fixed.
A long time user needed 99 (other) for the place of service. That’s Been Fixed.
Cheers!
New for 2019
Going out on a first date?
One really nagging issue has been the printing of the first transaction dates on statements. Because we only want to show the first date in a transaction that has many services, we had code that would hide the subsequent dates. But, when the statement was viewed and then printed, the routine would “mess up” and hide all the dates on the first visit. Well that is now Fixed.
A fix for the ERA
Some clearinghouses have begun making the ERA (Electronic Remittance Advice) “readable” by breaking up the lines. This actually made them harder to read by “machine”. FTFY.
Time will Tell!
A second improvement is on the appointment book. The time now displays on the top line.
Adding 98943 to the exam form
The Exam form allows the user to implement a care plan. What was missing from that plan was the ability to indicate extremity treatments. This is now fixed.
We also made the loading of the appointment calendar prettier (so it doesn’t display the background screen refreshes when it resizes).
Transform multiple carriers and procedure codes
Over the course of time, users have entered hundreds of carriers, many of which differ only by a slight difference in a physical mailing address. For the most part, if one is doing electronic claims, all of these carriers have the same payer ID and that having multiple carriers is simply unneeded. In older versions of HW, we provided a utility to transform one carrier to another, but this is slow and tedious when there might be a dozen or so more to transform. So we enhanced the conversion process by providing a change from list box that lets you select more than one carrier at a time to transform. Simply select with your mouse which carriers need to be transformed and then select what to transform into. Green to go, as usual. Confirmation for each change is still required.
In the same vein, we have added a similar feature to procedure codes. This lets you get rid of old codes by transforming them, in bulk into newer codes.
Enhanced Connectivity Tests
Can you hear me now?
Sometimes the network data connections gets lost. And sometimes the database has something “bad” happen to it.
It’s very beneficial to detect these problems every time you start Handyworks. So no major changes here, just better code in the background.
Screen Resizing
Over the years, many users have asked if we could resize the screen and make it bigger. We always replied that we couldn’t do this and that the only way to do this was through the computers resolution setting. But now, we are adding the ability to RESIZE your HW screens. We have currently done this for the Appointment Book, but if you think other forms need resizing, just let us know.
Goodbye 800#
Over the last few months, we have experienced ceaseless robo-fax calls from many different places to our 800 line, resulting in 100’s of hang-up fax calls on a near daily basis. Not only was this annoying in and of itself, but having to delete countless screeching messages became a time-consuming and useless chore. Adding to the misery was the racking up of bogus phone charges.
“Enough” we said!
So the 800# is no more.
Please use our direct line 212-889-8878 for all future support calls.
April Update
A minor fix on electronic billing where a new onset date was being picked when re-sending an an older visit. (Thanks Teresa)
We also fixed a problem with statements where adjustments were showing up as credits when sometimes they were not. We also made the amount adjusted field larger to hold bigger numbers.
Inventory Control
Tracking supplies can be difficult, especially if you carry a lot of nutritional products. To help solve the problem, we’ve added two fields to our procedure codes to handle inventory count and reorder warning levels. We’ve tied this into transactions so when a patient gets a particular item, the inventory count gets reduced. We don’t have reports fleshed out yet, but that is in progress.